Microsoft Integrations — Core plugin
Microsoft Integrations — Core
App id: sn_now_teams
Latest Version: 5.3.8
Industry: All
Category: Other ITSM, Other HRSD
Summary
ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
ES: “ServiceNow para Microsoft Teams amplía la integración del Now Virtual Agent con Microsoft Teams para permitir a los empleados solicitar y recibir servicios de manera más efectiva desde dentro de Microsoft Teams.”
PT: “O ServiceNow para Microsoft Teams amplia a integração do Now Virtual Agent com o Microsoft Teams para permitir que os funcionários solicitem e recebam serviços de forma mais eficaz dentro do Microsoft Teams.”
Key features
- Employees can chat with a Virtual Agent to take action on a wide range of IT and HR related topics.
- Employees can access Employee Center embedded directly within Microsoft Teams.
- Employees can see previews for certain ServiceNow links while sharing over chat.
- Agents can reach out to employee requesters directly in Microsoft Teams to resolve questions about open tickets.
- Actionable notifications within Microsoft Teams enable employees to stay up to date on their tickets.
- For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires — Notify Connector for Microsoft Teams (Store App) and Agent Chat (Plugin)
01. Navegar para o Menu de Plugin
- No canto superior esquerdo do painel, localizar o ícone de “Plugin/Aplicações” dentro de Todos
>> All > Plugins
02. Busque por “sn_now_teams” ou “Microsoft Integrations — Core”
03. Clique em Install
04. Click Install
05. Finish
06. Detalhes
