ServiceNow Solution Architect Job Profile

ITSM

ITOM

HR / HRSD

General Requirements

• Architect Solution Design for Product Suite
• Directing workshops to gather business/technical user stories
• Directing customers on industry and ServiceNow best practices across products and platform
• Interface with ServiceNow technical product teams as needed
• Be the primary voice of the project team, directing other lead developers and business process consultants and project managers on best practices for implementation
• Prepare and present all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI.
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

Technical Skills:

• Minimum 5-8–10 years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments (Various technical stack experiences preferred, Java, .net, C++)
• Demonstrated experience in end-to-end development, traditional software engineering
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
• Proficiency with web service standards such as SOAP, REST, XML, etc.
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
• Proficiency with modern HTML5/CSS/LESS
• Proficiency with how web applications work including security, session management, and best development practices.
• Experience configuring cloud platforms/applications
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client facing required
• CSA — Certified ServiceNow Administrator
• CIS — Certified Implementation Specialist
• Maintain certifications as a CSA and product implementation specialist / work towards micro certifications and continual progression in developer learning plans
• 4+ years of ServiceNow implementation experience in a client consulting environment

Consulting Skills

• Ability to convey architectural runway of the ServiceNow platform for clients and staff
• Ability to tie feature capabilities to business value in specific products and use cases
• Proven leader, team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills is an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships
• Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

ServiceNow Solution Architect-HRSD