Reports / Relatórios Problemas ServiceNow
3 min readDec 16, 2022
Critical Open Problems
KPI — Average Problem Resolution Time
KPI — Number of Incidents per Problem
KPI — Number of Problems by State and CI
Open Incidents With Closed Problem
Open Problems
Open Problems Not Updated In Last 30 Days by Assignment Group and State
Open Problems older than 30 Days
Open Problems older than 30 Days — Grouped
Open Problems Older Than 30 Days by Assignment Group and State
Open Problems Where Assignee Is Not Active
Overdue Problems
PA.Source: Open problems — Heatmap — Priority/State
PA.Source: Open problems — List
PA.Source: Open problems — MPivot — Priority/State
Problems by Escalation
Problems by Priority and State
Problems by State
Problems by State (My Groups)
Problems Closed per Week
Problems not updated for 7 days
Problems older than 30 Days by Priority and State
Problems opened last month by Priority
Problems Opened per Week
Problems opened this month by Priority
Problems Opened Today
Problems Pending a Change Request that Is Already Closed
Unassigned Problems
