Pesquisa de posts sobre interview questions de ServiceNow

Tiago Macul
2 min readNov 29, 2023

--

Perguntas Relevantes

00.Desafios — normalmente as últimas perguntas

(Can you tell me any major projects you have worked on previously?)

  • What was the project?
  • How did you contribute?
  • How did you influence others?
  • What was the outcome?
  • How would you bring those skills to this job?
  • What were they key deliverables?
  • How did you plan your time?
  • What were the key technical aspects?

Talk about real life examples of your experiences:

  • Development
  • Processes
  • Design Work
  • Workflows
  • Architecture
  • Management
  • Leadership
  • Technical Knowledge

01. Perguntas Gerais sobre a plataforma ServiceNow

  • What is ServiceNow?
  • Which ServiceNow modules do you specialize in — and why?
  • What is domain separation in ServiceNow?

02. Perguntas Globais sobre desenvolvimento na plataforma ServiceNow

  • What is meant by Coalesce in ServiceNow?
  • What is meant by impersonating a user? How it is useful?
  • What is dictionary override in ServiceNow?
  • What is a data policy?
  • What are UI policies in ServiceNow?
  • What is a transform map in ServiceNow?
  • What is a business rule? / What do you understand by the term “Business Rule.”?
  • . What is Asynchronous Business Rule
  • What do you understand by a client script? What is its usage?
  • Difference between UI police and client script?
  • What is import set in ServiceNow?
  • What is a transform Map?
  • What do you mean by a record producer in ServiceNow?
  • What is difference between service catalog and order guide and record producer?
  • What is ACL in ServiceNow?
  • What is data policy in ServiceNow?
  • What is an installation exit?
  • What is the full form of LDAP? What is its application?
  • How does ServiceNow facilitate self-service for end users?
  • What are ServiceNow workflows?
  • How can one get started learning ServiceNow? Where do you Learning?
  • What is the ServiceNow upgrade process?
  • What are ServiceNow Plugins?
  • What is ServiceNow MID Server?
  • What is GlideAJAX in ServiceNow?

03. Perguntas específicas sobre desenvolvimento no ServiceNow

  • Differentiate between next() and _next() method in ServiceNow.
  • What is the purpose of the setWorkflow(e) function?
  • List out the order of processing for Record ACL rules in the ServiceNow platform.
  • What is the significance of the set limit(n) function?
  • Can you update a record without updating its system fields(like sys_updated_by, sys_updated_on)?
  • How to get the row count in a glide record?
  • What is the difference between deleteMultiple() and deleteRecord()?

04. Perguntas sobre ITSM/ITIL

  • How does ServiceNow contribute to ITSM?
  • Explain Change Management in ServiceNow.
  • Explain incident management processes in ServiceNow.
  • Explain problem management processes in ServiceNow.
  • Explain the concept of ServiceNow knowledge base.
  • What is SLA in ServiceNow?

05. SPM//ITBM

06. HR

07. ITOM

09. Perguntas sobre Relatórios & PA

  • What is Performance Analytics in ServiceNow?
  • Explain the types of reports available in ServiceNow.
  • What do you mean by Metrics in ServiceNow?

10.ATF

  • What is ATF in ServiceNow?

11. Best Practices

--

--

No responses yet