How to deactivate connect chat? / How to deactivate by roles?

Servicenow

How to deactivate connect chat? / How to deactivate by roles?

Como desativar o connect chat do Servicenow?

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01. In the navigation filter, type sys_properties.list and press Enter.

02.Search for the glide.connect.chat.disabled property.

03. Set the property value to true.

— — — — — — — — — — — — — — — How to disable by roles — — — — — — — — — — — — — — —

​STEP A. Create role

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01.Navigate to >> System Security > Users and Groups > Roles

02.Click New

03 Type name, for example “connectchat”

04. Subimt

STEP B. Setting property

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01.In the navigation filter, type sys_properties.list and press Enter.

02.Search for the connect.role property.

03. Type role on the value field. Following this example “connectchat”….

STEP C. Rights

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01. Navigate to >> System Security > Users and Groups > Roles

02. Search by your role, for example admin

03. Click on the Edit button, on the Contains Roles TAB

04.Search by “Connectchat”

05.Click Add

06.Click Save

Obs: Alternatively on the step B you can allow a list of roles able to access Connect using standard comma separated.

RESULT: John has ITIL role and hasn’t Connectchat role therefore he can’t see connect chat

Instead of John Albert has Access to Connect chat.